If your symptoms are more severe,
call our ER before arriving at
773-878-8200, ext. 9

Testing Expectations

Testing ExpectationsThe Illinois Department of Public Health still determines who should be tested. The tests are limited to people who are at high risk.

If you qualify for the COVID-19 test, we will make sure you get the test regardless of ability to pay.

Test results can take up to four working days. Patients will be called with the results.

New Restrictions Regarding Visitors Begins Monday, March 16, 2020

Visitation Policy

Inpatient Visitation

To protect our patients and employees, visitation to inpatients will not be allowed. Some exceptions apply.

Outpatient to Inpatient Admissions

If an outpatient is admitted, the support person is NOT be allowed to accompany the patient to the unit. Outpatient staff will be required to obtain medication list and support person contact information prior to transfer to inpatient care.

Outpatient Areas

In all outpatient areas and the Emergency Department, when absolutely necessary patients may be accompanied by one support person. Children may be accompanied by one parent or guardian for appointments.

Hospital and Doctor's Appointments

Office Visits

COVID-19 Help Line

We have a Help Line for our community at 773-907-7700. If you are experiencing cough, fever or respiratory issues, clinicians are answering this line to help screen your symptoms and answer questions on what to do next.

Interpretive services are available to assess in most languages. If you are sick, please call before entering a medical facility. 

Temporary Office Closures and Limited Access to Departments and Facilities

Hospital and Swedish Medical Group Appointments

We will be canceling and attempting to call to reschedule annual wellness exams, most preventive health visits and many elective procedures through March 31, 2020.

We will remain open and be ready to treat your urgent medical needs while we defer these more routine appointments. Please be reassured that we have COVID-19 screening protocols in place. We will attempt to reach patients by phone prior to their appointment to screen and confirm our office is the best place for you to come.

To protect patients, staff and the community, Swedish Medical Group practices will allow ONLY the adult patient in the office for their doctor’s appointment. If a translator or aide is needed by the patient, ONE is allowed. Children may be accompanied by ONE parent or guardian.

If you have individual questions related to COVID-19, please call our Help Line at 773-907-7700. If your symptoms are more severe, call our ER before arriving at 773-878-8200, ext. 9

If you have a question unrelated to COVID-19 for your provider, please contact your provider's office directly through your Patient Portal as we anticipate call times may be increased. 

Independent Provider Appointments

If your physician is not a part of Swedish Medical Group, or you are unsure, please call your physician's office for more information about current operations. 

If you have a question related to COVID-19, please call our Help Line at 773-907-7700. 

How You Can Help

Hand Hygeine

Medical Supplies Needed

We need everyone’s help to obtain masks, gloves and more during the Coronavirus Emergency. If you are or know a local dentist, oral surgeon, surgical center, construction crew or others who at this time may have reduced operations or are closed and either not utilizing items or have a supply on hand of the following, please reach out to them.

Donate to Our Relief Fund

In response to many community requests, we've established a Relief Fund which will be used exclusively to provide additional resources to support the doctors, nurses and support staff who are working tirelessly to ensure the best possible care for our patients

Are You a Physician, Advanced Practice Provider or Nurse?

Swedish Hospital is seeking nurses, advanced practice providers, and physicians to help us care for patients. If you would like to help, please complete the appropriate form based on your credentials.

Do Your Part to Help Limit the Spread of Viruses

  • Wash your hands with soap and water for at least 20 seconds. 
  • Use hand sanitizer that contains at least 60% alcohol. 
  • Avoid touching your face, including your eyes, nose and mouth.
  • Stay home if you're sick. 
  • Cover coughs and sneezes with a tissue or the inside of your elbow. 
  • Clean and disinfect frequently touched surfaces daily.
  • Avoid large crowds and limit close contact with others

Have Questions?

Have QuestionsShould you want additional information, please call the Illinois Department of Public Health (IDPH) 24-hour hotline at 1-800-889-3931; or email DPH.SICK@ILLINOIS.GOV to have questions answered; or visit CDC.gov/COVID19

Thank You

We thank you in advance for your cooperation with these guidelines. Your cooperation will help to keep our patients, staff and community healthy.


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