Ensuring patient confidentially is a top concern of NorthShore University HealthSystem. To learn more about this, read about our Patient Right and Responsiblities statement.

NorthShore University HealthSystem maintains patient records in accordance with regulatory standards. These standards do not require that all patient records be permanently retained. Depending on the date and type of service, patient records and films may no longer be available for access and reproduction.

If you have any questions please contact us at 847.982.4560. To check the status of your request please email ROIStatus@northshore.org.

Request a Copy of Your Medical Record

To request a copy of your medical record please complete our medical record request form.

If you are an insurance, attorney’s office, or record retrieval company, please mail your request to the address below. Faxed or emailed requests will not be accepted.

    • Mail
      Health Information Management
      Attention to CIOX
      4901 Searle Parkway Suite 170
      Skokie, IL 60077

The turnaround time to receive copies of records is 7-10 business days. If needed, patients can come in person to request records at one of our five hospital medical records locations. Our walk-in hours at the hospital locations are Monday - Friday, 7:30 a.m. - 4 p.m. CST.

To request images, slides, or billing information please contact the correct department listed below.


Record Type  Department  Service  Location  Phone  Number
 Diagnostic Imaging Films (MRI, CT,  X-Ray, etc)  Radiology  Evanston
 Highland Park
Pathology Slides Surgical Pathology 847.663.2100 - option #1
 Cardiac Imaging Films (Echo, Cardiac Cath, etc)  Cardiac  Imaging  Evanston
 Highland Park
 Billing Questions
 Itemized Bills
 Billing 847.570.5000

You have the right to access, review and get copies of your medical record. You have a right to request amendments to your medical record in accordance with our policies. Except where permitted by law, your medical record cannot be released without your consent.