FAQs on the Transition From the Healow to the NorthShoreConnect Patient Portal

1. Why are you making this change?

We are upgrading our electronic health record (EHR) system and integrating Swedish
Medical Group with NorthShore University HealthSystem’s EHR on September 29, 2020.

2. How do I message my doctor through the portal?

We are transitioning the current portal, Healow, to the new portal, NorthShoreConnect, the
week of September 22. Starting on this date you can no longer message your physician
through Healow.

Beginning September 29 you will be able to send messages to your primary
care physician through the new NorthShoreConnect portal. From September 22 to 29 please
call your physician’s office if you need to get in contact with them.

3. How do I renew a medication?

We are transitioning the current portal, Healow, to the new portal, NorthShoreConnect, the
week of September 22. Starting on this date, you can no longer request medication
renewals from your physician through the current portal. Beginning September 22, please
call your physician’s office if you need to get in contact with them.

4. How can I pay my Swedish Medical Group bills?

To pay Swedish Medical Group doctor’s office visit bills prior to Sept 29, 2020, please visit
https://scmg.mysecurebill.com or please call the phone number listed on your billing
statement

Any services with a date of service September 29 or later can be paid through the new
NorthShoreConnect portal.

5. How long will I be able to access my information in the Healow portal?

You will have until June 2021 to login and download or print any information you would like
from the Healow portal.

6. What happens to past visit history, test results and reports from the current portal?

At least two years of clinical information, including lab work, visit history and medications
will transfer to the NorthShoreConnect portal at activation.

At any time you would like information a hard copy of your medical records will always be
available through the Medical Records Department at Swedish Hospital. To request a copy
of your medical record, please contact our Medical Records Department at 773-878-8200,
ext. 5574

7. How do I save a record of my information from the Healow portal?

You can print or download historical information from the Healow portal by clicking
the Medical Records tab and choosing any of the options provided including
Personal Health Record, Current Medications, Lab/Diagnostic Results and more.

When choosing the Personal Health Record option you will then populate the dates
you are looking to save and click submit. When the records appear, at the top right
corner there are two options to download information or print. See screen shot
below (click to see the enlarged image).

How to Save a Record of Your Information in Healow 

8. How will I know which portal to log into to view which information?

Log into NorthShoreConnect to view Swedish Medical Group visits beginning
September 29, 2020.

Log into the Healow portal to view Swedish Medical Group visits prior to September
29, 2020.

Log into the Hospital Portal to view services received at Swedish Hospital, including
hospital stays.

9. How can I sign up for NorthShoreConnect?

An email will be sent to patients with instructions on how to sign up on September
29.

During your office visit, you will automatically be sent a text message or email to
sign up.

Please visit Swedishcovenant.org and select Sign Up/ Log in for NorthShoreConnect



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