Volunteers are an integral part of the operations at Swedish Covenant Hospital. We offer a unique opportunity to make a difference in the lives of patients, families and the surrounding community. Our student and adult volunteers are highly valued for the time and energy they devote toward helping others. Whether you are interested in giving back to the community or exploring health services as a volunteer, Swedish Covenant Hospital offers a variety of roles that match your goals with our needs.

For more information about volunteering, please contact our Volunteer Resources Department at 773-878-8200, ext. 5273.

To create an all-around positive experience, patient and hospital needs are matched as closely as possible to the individual volunteer, accommodating personal schedules and interests.

Emergency Department (Requirement: At least 18 years old) 
Provide support to Emergency Department staff and patients' family and friends and assist nurses as directed. Volunteers may also visit waiting patients in examining rooms to lend support and provide non-medical information.

Occupational Therapy
Assist with the maintenance of patient care materials, perform routine errands within the hospital and transport patients back to their rooms or to other areas of the hospital.

Patient Care Unit
Provide indirect patient care services such as offering patient support, providing water and meal trays, transporting patients to various locations within the hospital and making unoccupied beds.

Patient Visitor - Korean And Russian Community
Communicate with patients in their native language, provide patient support when needed and act as liaison between patients and health care staff.

Perianesthesia Care Unit
Distribute juice and coffee trays to post-op patients, transport or escort stable patients to various locations within the hospital and assist CNA/technician in cleaning and stocking.

Psychiatric Unit 
Requirements: At least 18 years old and psychology background
Engage patients and family in conversation and perform clerical tasks which include photocopying, organizing and routine errands.

Central Service
Help examine, fold and package surgical towels, package instruments for sterilization and transport patient care equipment from main building to Galter Medical Pavilion.

Central Transportation
Assist in transporting patients between patient care units and ancillary departments, deliver equipment and supplies and retrieve wheelchairs and carts.

Child Care Center
Supervise and interact with children during outdoor/indoor play time according to Montessori philosophy and city and state guidelines and serve snacks.

Clerical
Assist in the preparation or distribution of mail, copy and/or file departmental materials; deliver and/or collect department materials at other hospital locations and collate charts or other informational materials.

Floater
Fulfill various volunteer positions as assigned according to hospital needs. Duties are assigned by the director of volunteer resources or designee.

Gift Shop
Demonstrate excellent customer service and sales skills, assist with cash register transactions, merchandising items, displays and routine maintenance.

Lobby Services
Assist with greeting, screening and directing all persons entering the hospital, answer telephone calls regarding patient information and communicate hospital policies and procedures information.

Materials Services
Assist with paper work, filing, cleaning, sorting, delivery of incoming goods and bringing "return goods" from departments to shipping and receiving.

Medical Library
Specific duties will be determined by the medical librarian. These duties may include acting as a receptionist, copying and/or file departmental materials and data entry.

Newspaper Delivery
Offer newspapers, magazines or books to patients in the patient care units and waiting areas and replace and remove old magazines when necessary.

Pharmacy Department
Requirements: At least 18 years old and pharmacy technician license
Assist personnel in transporting "stat" medications to patient care unit for patient, sort returned medications, audit inventory for out-dates.



Upholding the mission and values of Swedish Covenant Hospital is a core element of volunteer resources. As a volunteer you will be responsible for ensuring that our patients feel safe and welcome while they are here.

Hospital Orientation
Hospital orientation occurs on the first Tuesday of every month. If you are unable to attend this due to school or work, the Volunteer Resources Department also holds a total of five orientations yearly on select Saturdays from 9 a.m. to noon.

Background Check
To ensure the safety of our patients, volunteers are held to the same standards as our staff. Background checks are conducted on all volunteers 18 years or older. All volunteers must deposit a $35 fee for this process. This fee will be reimbursed after the volunteer successfully completes the requirements.

Recommendation Letters
High school volunteers younger than 18 years old are required to provide two recommendation letters from teachers or current employers. Students will not be given letters verifying the hours they volunteered if they do not complete the volunteer requirements. 

Health Clearance
Before you begin, all volunteers must be cleared through the Employee Health Department by bringing their immunization record to the department and receiving a two-phase TVB skin test. 

Quizzes/Training
All new volunteers are must pass the department skill validation quiz. The hospital orientation and the volunteer handbook will provide all the information you need to successfully complete this quiz. As part of the training process, additional quizzes may be given for certain areas of placement. 

Dress Code
All volunteers are required to dress professionally. Volunteers are not to wear blue jeans, shorts or open-toe shoes. We provide a volunteer jacket and an ID that must be worn at all times. Volunteers are required to deposit $20 for the jacket and ID. The deposit will be returned in exchange for the jacket and ID on the last day of volunteering. 

For more information, please contact the Volunteer Resources Department at 773-878-8200, ext. 5273.



 

*Please note that the process of becoming a volunteer takes an average of 4 to 6 weeks.

Once your application has been submitted and reviewed by the director of volunteer resources you will be asked to an interview. If you are accepted, your next step will be to attend orientation, health screenings and on-the-job training.

Orientation
Attendance at General Hospital Orientation is mandatory. Information unique to Swedish Covenant Hospital (such as policies and procedures) are presented, and participants have the opportunity to ask questions. This information is necessary to provide and maintain a safe environment for our patients, volunteers, visitors and staff.

Training
On-the-job training is provided by the appropriate staff members and/or experienced volunteer. Volunteers are required to adhere to a written volunteer job description for the area to which they have been assigned.

Volunteer Placement
Your personal goals and desires will be taken into account when determining your volunteer assignment. While every effort is made to accommodate the volunteer, the priority is to assist a department of the Hospital in meeting its goals and objectives. Volunteers do not replace paid staff.

Evaluation
An annual evaluation is completed for long-term volunteers (volunteers serving for a year or longer). For short-term volunteers, such as students fulfilling the minimum 60 hour requirement, the first few weeks are considered a mutual evaluation period. During this time, either the volunteer or the department may determine that the placement is not appropriate.

Annual Requirement
Each year, long-term volunteers are required to complete an annual review, along with an annual TB screening.

 

Guidelines

As a representative of the Volunteer Resources Department and Swedish Covenant Hospital, it is important that you maintain a professional attitude and appearance while you are on the Swedish Covenant Hospital campus.

Conduct
Volunteers are not permitted to:
- Smoke, chew gum, eat or drink while on duty
- Display inappropriate acts of affection, talk loudly or laugh boisterously
- Seek or give medical advice
- Act as a witness or sign legal documents of any kind
- Assist patients without permission and explicit direction from appropriate staff
- Adjust or tamper with medical equipment

Timekeeping
Keeping track of volunteer hours is extremely important to us as it is to you.Timecards are provided, and should be filled out in the Volunteer Workroom located in the East Wing Basement before and after ever shift.

Absences
While absences are inevitable, we ask that you contact the volunteer supervisor personally if you cannot make it to your assignment for any reason. If you are going to be late, or cannot make it to your assignment please call our voice mail at 773 878-8200, Ext. 5273 and tell your supervisor at least two hours prior to your assignment time.

Dress Code
It is vital that while you are volunteering you dress appropriately.Please maintain good personal hygiene (i.e. clean hands, nails, and hair neatly pulled back).A volunteer jacket and I.D. badge are provided by the Hospital and must be worn when volunteering. Jackets and badges may not be altered.
Volunteers are to avoid extremes in fashion, hairstyling, make-up and fragrance.
The following are not part of the volunteer dress code:
- Blue jeans
- Shorts
- Jogging suits
- T-shirts with questionable verbiage
- Open-toe shoes, sandals
- Hospital scrubs
- Tank tops and low-cut tops

Benefits

Active volunteers at Swedish Covenant Hospital receive a range of discounts after a 4-month mutual evaluation has been completed. These benefits include:

Parking
Volunteers are encouraged to park in the Hospital's parking garage. Free parking is available to all volunteers.

Food Service
A meal ticket is provided to every volunteer each day he/she is on duty. The cafeteria is open daily (please check bulletin board for hours).

Special Discounts
Discounts are available to currently active volunteers who have successfully completed the minimum hour requirement and are continuing their volunteer service:
- Pharmacy items are available at average wholesale cost
- Volunteers receive a 25% discount on the self-pay portion of their hospital bill (example: if the total bill is $1,000 and insurance pays $800, the remaining $200 will be discounted 25%)
- The hospital will pay the initiation fee required to join the Galter Life Center.